1. When priority boarding is just a scrum - Polly Styche paid extra to board first but what ensued was an undignified scrum, a similar situation faced by The Sunday Times' Matt Rudd. The good news? It's not gone unnoticed - Ginny McGrath reported on complaints by Trading Standards, and Andy Pycock took easyJet to court and won.

2. Avoiding extra baggage charges - it cost Liz Lodwig nearly £100 to transport golf club bags with Flybe, meanwhile Chris Cooper and Chrissy Emms are readers who've noted a fiddly procedure to avoid baggage charges on the Ryanair website. Read Richard Green's article to find out more about the extra charges applied by low cost airlines.

3. Changing passenger details - Neil Hunter had already paid £1,000 in fares, but easyJet added another £321 to change a passenger name, meanwhile, the Wilshers had to pay extra to easyJet when their daughter and her boyfriend split, leaving them with a spare ticket.

4. The fare that shoots up before you book - Kate Irvine's flight rocketed nearly £100 before she could complete her easyJet purchase online, which prompted Kevin Price to tell us about his experience of an easyJet price hike

5. Paying for flights with vouchers - the Allens won a Ryanair flight in a draw, while Mike Thompson was given a £100 easyJet voucher for his birthday - both found them either costly or difficult to use. Our advice is, do some research online before you book, and book a long well in advance if you can.

6. Getting a refund of taxes and charges - Abbott Katz was told by Ryanair that the admin costs of processing his refund exceeded the potential rebate. The same problem afflicted Colin and Sheila Harris when Flybe charged them £100 for processing their flight tax refund.

7. Airlines that cancel or switch flights - Marion Grant's Bmi flights to Amalfi were cancelled and easyJet from Stansted was not an appealing option, meanwhile, when easyJet took over GB Airways, Karen Bonnamy's flights moved to an antisocial take-off slot, while poor David Thorpe bought tickets to Deauville, then Ryanair scrapped the route.

8. Low cost carriers outside Europe - is there an "easyJet" of Africa, asks Chris Littlewood, who wants to get from Namibia to South Africa, meanwhile George Dunn wants to know if, now that low cost carriers have reached Istanbul and Marrakech, will they soon fly to the Middle East?

9. Cancelling a flight in unexpected circumstances - Ray Phipps wants to know if his Ryanair ticket will be refunded following a family bereavement, and Andy Mills had to cancel two holidays, one with easyJet flights, when his son was diagnosed with cancer.

10. Get cover against airline bankruptcy - Julie Peshall is worried that low cost airline failures will leave her in the lurch this summer. Our expert has some helpful advice.

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